The goods are already in temporary storage, charges are accruing and the next tariff increase is known. The parties keep saying they are waiting for customs. That explains neither the delay nor what could prevent another chargeable storage period.
Contents
What to establish on the first day
Do not assign blame on the first day before reconstructing the documentary timeline. Establish what has been done, the evidence for it, who must act next, the applicable deadline and the cost of further delay. Check arrival or completion of customs transit, placement in temporary storage, declaration and release, commercial charges and physical handover separately. These processes run alongside one another but start and finish at different times.

A truck may be at the terminal while the temporary-storage documents remain unregistered. A declaration may have been sent but not registered by customs. Goods may be released while the warehouse still lacks authorisation to hand them over. Alternatively, authorisation may have arrived, but the warehouse cites an unpaid bill, preparation time or a missing collection vehicle. Neither the four-month temporary-storage limit nor the four-hour release period explains, by itself, why a particular day's charges arose.
By the end of the first working day, the company should have four verifiable answers. Establish the exact arrival-notification time or registration of documents submitted to complete transit, the transit-completion time and registration of the temporary-storage documents. Confirm the DT's precise status and the latest customs procedural document. Obtain a contractual calculation using the applicable tariff version. Identify the step needed before the next charge accrues. Without all four, it is difficult to determine what will stop the costs and whose conduct caused the delay. Telephone calls can coordinate action, but confirm the facts, promised documents, responsible person and follow-up time in writing.
Until the timeline is clear, do not automatically refile the DT, accept a revised tariff, attribute the entire delay to customs or pay without retaining the calculation and objections. Urgent payment to obtain the goods can be a reasonable way to limit losses. Before paying, record the basis for payment, the pressure to pay and the disputed charges.
Customs storage status and warehouse charges differ
Temporary storage under customs law and a warehouse's commercial charges have different legal bases. Under Article 100 of the EAEU Customs Code, temporary storage begins when customs registers the documents submitted for that purpose. In Russia, registration takes place within one hour, allowing for customs office hours, and confirmation is issued. A truck entering the terminal, keys being handed over, a container being placed in the yard or unloading starting does not itself start the customs period.
The ДО-1 report is part of the temporary-storage warehouse operator's inventory records. It is submitted when or after the goods are accepted, no later than the end of the working day following their physical placement in storage. It helps establish quantity, condition and actual receipt, but does not replace confirmation that the temporary-storage documents were registered. For the start of the Article 101 period, the registration confirmation and its timestamp remain the primary record; ДО-1 is supporting evidence.
The start of temporary storage may also differ from the start of a particular warehouse operator's obligations. Those obligations generally begin on handover. If the operator is itself the authorised person for the goods, they begin when the customs post registers the temporary-storage documents. A closed-type warehouse storing its owner's goods follows a separate trigger: completion of arrival formalities or customs transit. A single warehouse-system date is therefore insufficient in a dispute over safekeeping, records or delayed handover.

A private temporary-storage warehouse deals with declarants and other interested parties on a contractual basis. If it has capacity, it cannot arbitrarily refuse to contract. Exceptions apply where storage falls outside its defined scope of activity or there are sufficient grounds to believe the person's actions are unlawful and entail customs-law liability. Unjustified preference for one customer over another is also prohibited. These rules govern access and equal treatment; they do not impose a state tariff on a private warehouse or automatically invalidate a new rate. A pricing dispute requires examination of the incorporated tariff version, the agreed amendment process, when the customer was notified and any agreed right to change rates unilaterally.
Article 101 of the EAEU Customs Code does not itself create the commercial invoice. Establish the contract, payer, acceptance of the goods, applicable tariff version, billing start and end events, treatment of partial days and additional services actually supplied. Storage, terminal handling, loading, truck waiting time, demurrage, detention and container equipment charges may be billed by different parties under different contracts. Do not combine them into an unexplained 'temporary storage' line.
Different rules apply to a warehouse operated by customs. It is an open-type warehouse, the storage contract is subject to public-contract rules and acceptance is confirmed by a receipt. Storage generally attracts customs fees, subject to statutory exemptions, including where customs itself places the goods there. Before checking the invoice, establish the warehouse owner, who initiated storage and whether the amount is a private charge or a customs fee.
Arrival and completion of transit
Arrival in the Union's customs territory and completion of customs transit are separate stages. For road transport, the carrier must notify customs within one hour of delivery to the place of arrival, or within one hour of opening if delivery occurs outside office hours. In Russia, the air-transport period is one hour from aircraft parking. For water transport it is three hours from berthing or anchoring; for rail, four hours from positioning the train in the customs control zone. Air or water arrivals outside office hours must be notified within one hour of opening; rail arrivals within four hours. Rail gauge changes are assessed with reference to the agreed operating process.
After notification, one of the steps expressly listed in Article 88(5) of the EAEU Customs Code must follow: temporary storage, transport from the place of arrival to temporary storage, customs declaration, placement under the free customs zone procedure in a port or logistics special economic zone, or removal from the Union. In Russia, the period after notification is three working hours for road transport and twelve working hours for air and rail. For water carriage without unloading, the operation must occur within twelve working hours of arrival notification. Where goods are unloaded or transshipped in a sea or river port, the period is twelve hours from unloading.
Article 88(5) has an exhaustive set of exceptions. These include goods remaining aboard the arriving ship or aircraft that are not to be unloaded, and goods transferred between aircraft for subsequent removal from the Union. The particular transport documents must support an exception. The list cannot be extended by analogy.
If temporary storage is outside the place of arrival, determine the permitted route to it separately. Foreign goods generally move under customs transit. Russian law permits movement without transit within the district of the same authority that registered arrival, but under the prescribed customs observation procedure. Before dispatch, obtain confirmation from customs of the applicable route, required permissions and how observation will be recorded.
If the operations required by Article 88(5), (7) or (8) are not completed on time, customs detains the goods under Chapter 51 of the Code. A missed deadline therefore means more than continuing commercial charges: the goods enter a separate detention regime.
If a DT is registered during this period and customs then permits its withdrawal, extends or suspends the release period, or refuses release, a new obligation arises. The persons identified in Article 83 generally have three working hours from receipt of the permission, decision or refusal to place the goods in temporary storage. For an Article 125(1)(8) refusal where the goods have not left the place of arrival, the declarant must, within the same period, arrange a new declaration, temporary storage or removal. Early DT registration does not always eliminate the need for temporary-storage formalities later.
Delivery under customs transit has its own deadlines. For road and air transport, the carrier or transit declarant submits the transit declaration and required documents to the destination authority within three hours of arrival. The general period for water and rail transport is twelve hours. If arrival is outside office hours, submission is due within three hours of opening. Submission and vehicle arrival are registered within one hour, and the carrier receives confirmation with the relevant dates and times.
The destination authority generally completes transit within four working hours of registering document submission. If registration occurs less than four hours before closing, the full four-hour period starts at the next opening. If a physical customs examination is ordered, an authorised head may give written permission to extend the period for the time needed, within the overall Union limit.
Russian rules initially allow until the end of the working day after document-submission registration for that examination. Extensions require specific grounds. Ministry of Finance Order No. 58н permits one where the consignment must be separated by type or product to check it against the declared information and the examination cannot otherwise be completed. The extension may be up to five working days after the original deadline for road and air transport, or six for water and rail. A memorandum must state the grounds, circumstances and additional time needed. The authorised head records the decision, date, time and extension in a written endorsement attached to the examination report.
After transit ends, interested parties must arrange temporary storage or declaration. In Russia, road transport has eight working hours; air, water and rail have twelve. Article 119(4) of Federal Law No. 289-ФЗ expressly starts the periods in paragraph 1 from completion of transit. For water and rail shipments involving unloading or transshipment, also record when those operations finish: paragraph 1 retains wording relevant to the practical ability to act. Use paragraph 4 for the legal calculation and compare both events when assessing fault and causation. If the twelve-hour deadline falls outside customs office hours, complete the operations within three hours of the next opening.
The notice under Ministry of Finance Order No. 57н is generated when transit ends and records that the required operations have not yet been completed. It does not itself prove that the eight- or twelve-hour period has expired or that the carrier is already in breach. Absence of a notice does not automatically remove the carrier's fallback duty under the Code, but matters when assessing awareness, practical ability to comply and fault.
If the interested parties fail to arrange temporary storage or declaration within their deadlines, Article 152(3) of the EAEU Customs Code places a fallback obligation on the carrier. It must arrange temporary storage no later than the working day following registration of document submission at the destination authority. Assess separately the trigger for that duty, document-registration date, transit-completion time, expiry of the interested parties' period, notice and actual ability to hand the goods to the warehouse. Article 152(1)–(3) does not apply to advance declarations. If declaration took place under paragraph 1 and customs later permits withdrawal, suspends the release period or refuses release, Article 152 sets a separate three-hour period for temporary storage.
Failure to complete the operations under Article 152(1) or (5) on time leads to detention under Chapter 51 of the EAEU Customs Code. Article 152(7) sets out exceptions. Before concluding that there is a breach or grounds for detention, check advance declaration, international post, transit ending at the place of departure and the other expressly listed exceptions.

When documents have not been registered
If temporary-storage documents have been sent but registration is unconfirmed, obtain the original electronic message, delivery status, customs receipt time and written reason for non-registration. A truck or container on terminal premises does not substitute for registration. The warehouse may already be charging under its contract, creating two separate questions: why the customs operation is incomplete and which contractual event started billing.
If goods are in temporary storage but no DT has been filed, no release deadline for that declaration has begun. Ask the declarant or customs representative for a complete, specific account of the obstacles, not 'waiting for documents'. For every gap, record the missing information, its source, the responsible person, request date and lawful alternative if it cannot be obtained.
Delays may arise from inadequate product information, an unresolved tariff code, missing origin or compliance documents, quantity or weight discrepancies, lack of authority or a technical error. Unpaid customs charges generally concern the conditions for release rather than the ability to submit a DT, so ask for a precise explanation where non-payment is cited.
Advance declaration cannot be used retrospectively. It requires filing before foreign goods enter the territory or, for transit movements, before delivery to the destination. Goods already delivered to temporary storage without an earlier advance DT must proceed through ordinary declaration or another genuinely available route. If an advance DT was filed in time, check placement in the customs control zone, notification to customs and the event that starts the release period.
Sending an electronic DT and registering it are different events. Customs must register it or give a reasoned refusal within one working hour of submission, stating every ground for refusal. An unregistered DT is treated as not submitted for customs purposes. To track the deadline, retain the original file, transmission receipt, technical status and registration number and time, or the full electronic refusal—not merely the representative's account or a screenshot of one status line.
Refiling without correcting every refusal ground can add another storage period. Also check whether customs met its one-hour deadline and whether the refusal resulted from message format or a system failure.
The release deadline after DT registration
After registration of an ordinary DT, release should generally be completed within four hours. If registration occurs less than four hours before closing, the entire period starts at the next opening. For an advance declaration, the clock starts from the combination of events in Article 119(2), not the earlier DT registration. If amendments are needed, it starts after they are made, provided customs has received notice that the goods are in the declared control zone and, for goods carried by ship, has authorised unloading. If no amendments are needed or they were made earlier, receipt of that notice or authorisation to unload is the trigger.
Release must be completed by the next working day if, within the initial four hours, customs requests documents under Article 325(1) or (4), orders another form of control or a measure supporting it. The same deadline applies if the declarant submits a reasoned amendment request or fails to comply with a requirement to amend information. An authorised head may extend the period to complete control, comply with the requirement or provide security.
With such an extension, the general limit is ten working days from the day after DT registration or the relevant advance-declaration event. Goods being placed under customs transit have a five-working-day limit. Further extension requires special grounds. These include signs that prohibitions, restrictions or trade-defence measures may apply without confirmed compliance, preventing Article 121 release under paragraph 5, or an expert examination requiring more time where Article 122 release conditions are absent. Customs must send the declarant or customs representative an extension notice by the next working day after authorisation. Every period beyond the basic deadline should therefore have a verifiable basis, an authorised decision and proof of notification.
Read the customs request carefully
Article 325 requests are not interchangeable. Documents referenced in the DT and requested under paragraph 1 must arrive at least four hours before the end of the next-working-day period under Article 119(3). An explanation of their absence is not a substitute. Failure to provide them results in refusal of release.
Article 325(4) permits requests for additional commercial, accounting and other documents, information and written explanations. Paragraph 5 requires the request to identify signs that information is unsupported or potentially inaccurate, specify the materials needed and set a deadline. Its scope must reflect the particular transaction and the goods' characteristics and intended use.
Additional requests have three possible deadlines. Where customs checks the declaration and documents submitted with it, the response is due at least four hours before the next-working-day deadline. Where it checks documents supplied after the initial request and the information does not affect payments, the cut-off is two hours before the same deadline. If that information affects duties, taxes, safeguard, anti-dumping or countervailing duties, the documents or reasons for their absence are due at least one working day before the extended release deadline.
For an additional request, the declarant may supply the materials or explain why they are absent or objectively unavailable. That explanation neither guarantees release nor replaces an existing document. It records the commercial arrangements, steps taken and practical limits on compliance. If neither materials nor an explanation arrive in time and the Article 121 release condition is not met, customs refuses release.
Documents and information responding to each request must be submitted together as one package. Include explanations for missing items and evidence of attempts to obtain them in that package. Splitting the response into successive transmissions does not meet the requirement for a single submission.
Where an Article 325(4) request concerns information affecting payments, customs also informs the declarant of possible release under Article 121 and supplies a security calculation, unless security is not required. This route remains relevant under Article 325(12) if the review is still incomplete at the release deadline. The company pays the amounts calculated in its DT and secures the potential additional liability. Release on that basis does not concede a future adjustment. Compare the amount and cost of security, time needed to arrange it, the next storage-rate increase and any other release obstacle before deciding.
Security does not replace compliance with prohibitions, restrictions or trade-defence measures. Paying money will not resolve a missing licence, marking, conformity-assessment document or other requirement that blocks release. Expert examination is subject to the separate Article 122 mechanism.
After release, the 60-day period is not a general extension for all documents. It covers only additional materials requested under Article 325(4) and not submitted within paragraph 7's deadlines. It does not cover documents referenced in the DT and requested under paragraph 1, or the special origin-verification case under Article 314(2).
The 60 calendar days run from DT registration, not release. Customs must complete the review within 30 calendar days after the documents arrive. If they do not arrive, that period starts after the 60-day period ends. Customs may send a further request if the materials or explanations have not resolved the grounds for the review. The response is due within ten calendar days of customs registering that request. Article 325 provides no general mechanism for extending those ten days.
If the request appears late in the online account, immediately preserve its registration and actual delivery records. Use the remaining time to send all available materials in one submission, explaining late receipt and identifying missing documents and why they are absent. An estimated date for obtaining the rest does not extend the deadline, but may matter when assessing practical ability to comply and procedural fairness.
Check physical examination deadlines
For a physical customs examination, the report date is not enough. Since 3 August 2026, Ministry of Finance Order No. 152н governs ordinary commercial shipments. Its listed exceptions include international postal items and their contents, except where declared using a DT. Examinations on completion of transit remain subject to the special rules in Article 119 of Federal Law No. 289-ФЗ and Order No. 58н.
Under the general procedure, retain the message requiring examination, examination instruction, notice of place and time, requirements to present the goods and perform handling operations, confirmation of readiness, the officer's actual start time, any extension decision and the examination report. Examination starts with the officer's physical inspection of the packaging, container, cargo compartment or other location—not when the instruction is issued or the representative arrives.
The required conditions must be met first: goods presented at the examination site, requested handling completed and the authorised person, representative, attesting witnesses or other prescribed participants present. Examination does not start if the goods are not presented or the operations are incomplete. That fact must be recorded in the unified customs information system, ЕАИС, within two hours after the set deadline. This helps distinguish customs waiting time from delay caused by the warehouse, declarant or representative.
During declaration and release, examination and the report must be completed at least two hours before the next-working-day deadline in Article 119(3). If release is extended, the cut-off is four hours before the overall extended deadline. During temporary storage, the ordinary examination deadline is the next working day after it starts; following a formal extension, it is no later than ten working days from the extension decision.
The examination period may be extended if customs has not completed its checks or information gathering and report within the initial period, or if the consignment needs to be separated by type or product during examination. The decision must precede the original deadline and be based on an electronic message stating the reasons, circumstances and extra time required. Within one hour of the decision, the revised completion date and time must be sent to the warehouse or other storage operator and the person authorised in relation to the goods.
If examination remains incomplete at the extended deadline, a report must still record what has been established by then. An unfinished investigation does not create an open-ended examination period. Record separately any missing extension notice, decision made after the initial deadline or inability to establish when examination actually began.
Customs release is not warehouse collection
Release ends temporary storage as a customs-law status, but the goods may not leave the warehouse immediately. If the customs post supervising the warehouse issues the document permitting handover, it must send the warehouse a handover authorisation within one hour. If another customs authority releases the goods, the information transfer to the supervising post, preparation of the notice and transmission to the warehouse must all occur within one hour of the document being issued. Order No. 444 does not allow the supervising post another hour after receiving the information.
That hour is for sending the notice, not loading or departure. Handover follows the time needed to prepare the goods for transport or the contractual deadline. Warehouses at airports and railway stations follow their operating process. Analyse the post-release period minute by minute: the decision, warehouse receipt of authorisation, readiness confirmation, truck arrival, exit pass and departure.
If the warehouse refuses handover until payment despite customs authorisation, a separate private-law issue arises. Customs permission removes the public-law restriction; it does not settle a debt dispute. A warehouse keeper must return goods to the depositor or designated recipient, but may rely on its contract and a right of retention under Article 359 of the Russian Civil Code. Saying 'no release until payment' does not prove that retention is lawful.

Check the invoice and identify the debtor
Check whether the debt is due and its amount, the debtor's identity, the warehouse's lawful possession, the contract, the entitled recipient and third-party rights. Between businesses, retention may secure other obligations between the parties even where the debt is not directly for the goods or related expenses, unless the contract provides otherwise. The dispute cannot therefore be resolved solely by asking whether the debt concerns storage of this particular consignment.
Start with the creditor, debtor and contractual basis, not rate multiplied by days. For each line, identify the service, billing trigger, free period, charging unit, applicable rate version, actual performance and supporting document. Do not count receipt and handover days twice unless the contract provides for that calculation. Where rates rise after the third, fifth or tenth day, calculate each band separately.
Separate storage from loading, unloading, weighing, access to the control zone, terminal handling, electricity, temperature control, vehicle waiting time and container use. If an operation is included in storage rates and billed separately, the warehouse must explain the distinction. Special storage conditions need evidence of both necessity and actual provision, such as temperature logs, equipment connections, records and inspection data.
Demurrage and detention usually arise under the shipping-line or forwarder contract, not the temporary-storage contract. Check free time, charging triggers, container return, rate bands and equipment ownership. Truck waiting charges depend on the carriage contract, cargo readiness and the parties' actions. Recharged costs need the original creditor's documents, payment evidence and a basis for any markup.
Paying to obtain the goods does not necessarily accept the calculation, but does not guarantee recovery either. Where delay increases losses, payment may be reasonable mitigation. Keep the invoice, detailed calculation, warehouse demand, written objections, payment reference, proof that handover was refused without payment and the next charge due. No universal wording in a payment order automatically preserves every future claim.
Operations on goods in temporary storage have separate rules. Actions needed to preserve the goods unchanged, including inspection, measurement and movement within the storage location, do not require separate customs permission. Sampling, repairing damaged packaging, opening it to establish quantity or characteristics, and preparation for onward transport do. An application under Order No. 444 is considered within three working hours. Permission must be refused if the operation would cause loss of the goods or alter their condition.
For delays involving markings, damaged packaging, uncertain quantities or sampling, first identify the permitted operation. Arrange the warehouse, representative and equipment, apply for permission and record the decision. Unauthorised opening can create a new breach and further costs.
Moving to a cheaper warehouse is not an unconditional right. A change of temporary-storage location may be permitted if the operator ceases business, permission for another storage location is revoked, temperature or humidity conditions are inadequate, there is no space to unpack for marking checks, mixed-goods identification, packaging-integrity checks or control weighing, or an authorised person submits a reasoned request. Within the same customs authority's district, movement takes place without customs transit; movement into another authority's district uses transit. International post has special rules. Relocation neither interrupts nor restarts the overall temporary-storage period. Compare handling, transport, approval and new storage costs with the expected saving before applying.
The general temporary-storage limit is four months, starting on the day after document registration. It is a customs-law limit, not free storage or a contractual grace period. The Commission may set shorter periods for particular goods. International postal items at international postal exchange locations and unclaimed passenger baggage carried by air have a six-month period. This article concerns an ordinary commercial shipment subject to the four-month limit.
Neither a warehouse agreement nor an importer's letter can extend that period. If the DT was registered before expiry and customs has neither released the goods nor refused release, reaching four months alone does not trigger detention. A refusal after expiry does trigger detention under Chapter 51. As the limit approaches, decide whether to remove the refusal ground, comply with a requirement, amend or withdraw the DT where permitted, file a new declaration, choose another procedure or lawfully change storage location. Changing location does not reset the limit.
Establish who is responsible
Responsibility for rising costs follows the specific obligation, not the job title. The importer supplies the underlying information and decides on payment, security and collection. The customs representative performs the agreed formalities and electronic exchanges. The carrier handles arrival, transit and document handover. The forwarder is responsible for the transport arrangements it undertook by contract. The warehouse handles receipt, records, safekeeping, access for control and handover. Customs is responsible for decisions and actions within its public powers.
A customs representative does not owe the whole warehouse bill simply because it filed the DT, and customs does not set a private terminal's contractual rate. For each period, show what should have been done, when it was due, why it was not done and how that increased costs. Also assess whether the goods owner could have provided security or a missing document, arranged a permitted operation or collection vehicle, changed storage location or collected after release.
Direct specific requests to each participant. Ask the warehouse for physical receipt records, the contract, payer, tariff version, free time, day-counting rules, multipliers, additional operations and readiness time after release. Require a precise DT status from the customs representative, supported by original electronic messages. Ask the carrier and forwarder for arrival, document submission, transit completion, handover, free time and equipment charges. Request from the supplier the particular document or explanation needed to answer an identified customs question.
Asking customs to 'speed up release because storage is expensive' neither answers a request nor proves a breach. Ask a precise procedural question: has the document been registered, examination ordered, an extension authorised, security calculated, a decision made or warehouse authorisation sent? Retain the response with the original electronic file and delivery records.
The claim's legal basis determines the next procedure. A monetary claim against a warehouse or customs representative arising from a contract, another transaction or unjust enrichment generally requires a pre-action demand before Russian commercial court proceedings. Allow 30 calendar days from sending unless legislation or the contract provides otherwise. Freight-forwarding contract claims have special rules: a written demand, a six-month demand period with different starting points, and a one-year limitation period. Do not automatically apply these rules to storage, customs representation or a tort claim against the state.
A claim against the Russian Federation requires an unlawful decision, action or failure to act, actual costs, causation and reasonable conduct by the importer. A request, physical or expert examination, or extension is not inherently unlawful. Even if a refusal to release is found unlawful, recovery may exclude days when collection was already possible, unsupported special-storage charges and costs caused by the owner's own inaction.
Case No. А32-4089/2020 shows why a paid invoice does not automatically establish the recoverable loss period. The courts awarded substantiated expenses caused by unlawful release refusals, but excluded storage after collection became possible. That conclusion comes from the lower courts' decisions and is confined to the case's facts. The Supreme Court's refusal to refer the appeal left those decisions standing; it did not establish a separate general rule.
In case No. А63-6403/2023 , the circuit commercial court set aside the initial decisions in April 2025. It required reassessment of each cost period, actual ability to collect, mitigation, the need for refrigerated storage and causation attributable to each participant. On remittal, the Commercial Court of Stavropol Territory awarded RUB 5,355,856.99 in damages against the Russian Federation, represented by the FCS, on 25 February 2026 and dismissed the remaining claims. The Sixteenth Commercial Court of Appeal upheld that decision on 29 June 2026. The remittal did not preclude recovery; it required the award to be limited to proved costs and periods. This account is confined to the first-instance and appellate decisions after remittal and the particular facts.
Keep an event log
Keep an event log from day one. Record the date and time, participant, original document, expected action, actual result, new charge and next step. Attach the original electronic file, not just a screenshot without identifying details. Retain tariff versions, message-delivery confirmations, system logs, handling and collection requests, passes, handover records and payments separately.
Practical point
Initial document review
What to provide for an initial assessment
The first checks cover the document received, receipt date, current stage and nearest deadline.
- What happened
- A customs document has arrived
- Why it matters
- the first response records your account of the transaction and can affect an appeal, court case, payments and penalties
- Deadline
- receipt date and response deadline
- Scope of work
- initial legal assessment and next step
- document received
- receipt date
- timeline
- previous responses